our complaints policy

Complaints

It is our intention to provide you with a high level of customer service at all times.  If there is an occasion when we do not meet these standards and you wish to register a complaint, then please write to:

Compliance Department,
Connect IFA Ltd,
39 Station Lane,
Hornchurch,
RM12 6JL

or you may call: 01708 676110.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.